Questions,answered.

How it starts, how we count and how we work together. Not in the list? Ask us.

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01Getting started

Do I have to start a whole trajectory?

No. Every solution can be bought on its own: just a website, just a tool, or process improvement. Or combine them, as you like. See the solutions.

How does it start?

With an intake call about what you need: one solution, or more. Then you get a first proposal.

Can't we just automate it?

Yes, if it is clear what has to happen: Tools is a solution of its own. If it is not clear yet, we look at the process first, because automating a broken process only makes it break faster. And the lowest step that works wins: often a template or a checklist does the job.

Which languages do you work in?

Dutch and English. Your website can speak more languages than that: it is part of Websites.

What do you need from us?

Time for the intake call, someone who knows the process well, and the numbers we need to measure it: how often, how long, what it costs. For a website: what you want to say, and photos if you have them.

Do we have to buy new software?

Usually not first. The ladder starts with removing steps and standardising, then with switching on what your systems can already do. New software only comes in when the lower rungs do not solve it.

02Numbers

What does it cost?

That depends on what you need, so every price is on request: you get it in your first proposal, after the intake call. Send an enquiry. And every proposal has a number: what it costs you now, what it will cost, when it has paid for itself, and which assumption is the shakiest.

Do you promise savings?

Only savings that come out of a calculation. Every number says whether it was measured, given by you or assumed, and assumptions come with a range, including what happens if things turn out worse.

Where are the gains, usually?

In smaller businesses mostly in rework, Excel used as a database, email used as a workflow, slow follow-up of leads, retyping between systems and “only one person knows how”. On the revenue side it is rarely more leads, but conversion and churn: losing less of what already comes in.

What if the numbers do not add up?

Then we tell you, before you spend money on it. Sometimes the best advice is to leave a process as it is.

03Working together

Will you change things in our systems?

No. We write down exactly what has to happen; one of your people presses the button.

What happens to our data?

Confidentiality is standard, with a data processing agreement for process data. We only use the personal data we need, no special categories, anonymous in reports, and one client’s data never reaches another.

Do you give legal or tax advice?

No final advice. Every proposal gets a legal check before the business case; where a legal, tax or employment question comes up, we flag it and refer you to a specialist.

What about the people whose work changes?

Process improvement affects jobs. We name the consequences for people explicitly. That choice is up to management, not hidden in a spreadsheet.

Can you work with the systems we already have?

Yes. Switching on what your systems can already do, and connecting them, are two of the first rungs we look at.

Is it safe to use AI with our data?

AI only does a fixed step, and a person checks the result. We use only the data that is needed, and you know where it goes before we start. More on our security page.

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